Road conditions and weather

We are still working to improve this section. We appreciate your patience.

Winter Camping

We are still working to improve this section. We thank you for your patience.

Easy Manual and other information

Download Easy Manual

Here you can open the Easy Manual that comes with every camper. If you want to get a head start on learning how to operate the camper ;)

We also have some more blablabla info here. Specifically:

Your review

We appreciate the trust you place in us for your trip to Iceland and we value you as a customer, so we want to know how your rental went.

The greatest compliment you could offer us is a review on Google. Each review is both read and appreciated by our whole team. If you are willing to do so, it is quite easy. Just click the “submit review” button below to get started.

{CAR REVIEW FORM}
{GENERAL REVIEW FORM}

If you have constructive feedback that you’d like to share, we also offer you the opportunity to share your comments privately. Either way, we appreciate your time and for sharing your thoughts.

Q & A

Can I cancel my reservation?

Yes! Our cancellation policy is extremely lenient. If it's more than 24 hours until your rental starts, you can cancel your booking in the client area (top-right corner) or by calling or emailing us directly.

Can I change the insurance when I pick up the campervan?

Yes, you can change the insurance and any extras you want to cancel or add to your booking when you arrive. You can also login to your "Client Area" in the top right corner and adjust your booking however you wish.

Can I make changes to my reservation?

Yes. Changes can be made up to 24 hours before your rental starts.

You can change your booking, add or remove extras and insurance and much more in the client area. You log into the client area in the top-right corner using your Email and order/booking number.

Can I pick up or drop off the camper outside opening hours?

You can not pick up the camper outside the opening hours.

We are willing to consider after-hours drop-off's, but it requires you to arrive here at Campeasy during opening hours before the end of the day for inspection. That is, you need to return the day before you leave, for inspection. You can then overnight in the camper outside our office or at a campsite in Reykjavík and drop the keys in the post-slit at our office. This needs to be pre-arranged and we recommend you contact us at campeasy@campeasy.com before you arrive here to make said arrangements. You will need to drop off the keys in the post box before you leave. We can arrange for a taxi to pick you up during the night and take you to the airport or bus station.

Note that we do not provide free transport to BSI or airport during closing hours.

Do I need an international driver's license to rent a car?

No, but there are conditions to non-U.S.A, Canadian or European (EEA) licenses.

Your license must have:

  • A license number
  • The license holder's photograph
  • A valid date
  • Is written/printed in Latin characters.

If your license doesn't fill these requirements, obtain an international driver's license and you're all set.

Do I need to book campsites ahead of time?

No. Almost never will you arrive at a campsite that won't be able to accomodate you.

Do I need to bring a credit card when I pick up the campervan?

Yes, regardless of how you pay the deposit. The one that books the camper needs to bring a credit card. That credit card will be put on file for insurance purposes.

Do you offer emergency breakdown services?

Yes! We are by the phone 24/7 and will offer assistance in every way we can. We have a dedicated service number that you can find in the Campeasy Manual, included in every camper. And if it's after hours, our main number will re-direct your call to our service team. Our team will help you find a solution to any problem you face.

We have contacts all around Iceland and if the problem is with the equipment or camper we provided, this service is, of course, free of charge.

If it's specified in the contract that expenses related to the problem aren't included in this service, for example, if you have a flat tyre, which is the renter's responsibility to fix, don't hesitate to call, regardless. We can still help you find the garage to have the tyre fixed, help you find the local assistance that's available, or even help you pinpoint your location, so you can order assistance or services. 

It's not a "no questions asked" service, but we ask you to call us when you face problems. We're quite experienced in finding solutions to most things camper or travel related.

Does it matter which credit card I bring?

Yes, the lessee (driver) will always need to bring a valid credit card for insurance purposes.

How can I best contact you?

With the Live Chat in the bottom right corner. We are available 24/7, 365 days a year.

Our direct email is campeasy@campeasy.com and we answer all inquiries within 24 hours.

If you need to talk to a Campeasy representative on the phone, you can call directly to +354 571 1310 between 09:00 (9 am) and 18:00 (6 pm) local time, any day of the week. At the bottom of our website, you can always see what the local time is.

If you are currently on the road and need immediate assistance, please use the Easy Chat window in the bottom right corner or call the emergency number provided in the Campeasy Manual.

If you are in danger or hurt, please call 112 right away. If you can and it does not endanger anyone, please call us after you have spoken to 112.

How can I pay for the rental?

For the 30% or the 100% payment on our website, we accept:

  • Visa
  • Mastercard
  • Maestro
  • American Express (Additional papers to sign upon arrival)
  • Union Pay
  • JCB
  • PayPal (The lessee still needs to bring a valid credit card)
  • Wire Transfer (The lessee still needs to bring a valid credit card)

 

When you arrive at Campeasy to pay the remaining 70% or for any extras you'd like to add, we accept:

  • Visa
  • Mastercard
  • Maestro
  • American Express (Additional papers to sign)
  • Union Pay
  • JCB
  • Cash (The lessee still needs to bring a valid credit card)
    • EURO
    • ISK
    • USD
    • CAD
    • GBP

If you want to wire transfer any of the payments, please send an email directly to campeasy@campeasy.com

How do I get back to my hotel or airport after I return the camper?

After you have returned your camper, we drop you off anywhere in the Reykjavík area.

We will drive you anywhere you want in the Greater Reykjavík Area, but not to the airport or Keflavík. For transport back to Keflavík or airport, you can purchase FLYBUS tickets and we can drop you off at the BSI bus station. That is the most convenient way of getting back to the airport.

You can book the return FLYBUS trip in the client area, after you have booked the camper or here at our offices.

How do I get to you if I booked a hotel in Keflavík the night before picking up the camper?

If you have booked a hotel in Keflavík until your rental starts we suggest these two options:

Option 1:
Go to the client area and book a FLYBUS from KEF airport to BSI bus station. (free) 
Ask the hotel to drop you off at the airport in the morning.
Enter the FLYBUS and exit at BSI bus station (last stop)
Once you are at BSI bus station, there is always a taxi from HREYFILL waiting for you.
Enter the HREYFILL taxi and ask to go to Campeasy. (free)
It's important that you only use HREYFILL taxis.

Option 2:
Change your booking from a Keflavík hotel to a Reykjavík hotel.
Arrange the FLYBUS to take you to BSI bus station in Reykjavík the day you arrive.
Once you are at BSI bus station, make your way to the hotel.
In the client area, fill in the name of the hotel and choose a time for the pickup.
We come and pick you up at the chosen time at your hotel in Reykjavík.

How do I get to your offices?

We offer free shuttle service to our customers when they arrive in Iceland.

If you intend to pick up the camper the day of your arrival in Iceland:

  1. You book your Flybus ticket in the client area. (Free)
  2. When you land in Iceland, the busses are always waiting outside the airport.
  3. You hand over the voucher to the driver and enter the bus.
  4. You exit the bus at BSI bus station in Reykjavík (last stop)
  5. Outside the Bus station, there are taxi's from HREYFILL.
  6. You enter a HREYFILL taxi and ask them to take you to Campeasy. (Free)
  7. It's important that you only enter HREYFILL taxi's and no other.

If you are not picking up your camper on the day of your arrival:

  1. You book a Flybus ticket in the client area. (Free)
  2. When you land in Iceland, the busses are always waiting outside the airport.
  3. You hand over the voucher to the driver and enter the bus.
  4. You exit the bus at BSI bus station in Reykjavík (last stop)
  5. You make your own way to your hotel.
  6. On the day that your camper rental starts, we pick you up at the hotel. (Free)

Is insurance included in the rental price?

Yes, the CDW and TP insurance is included in your rental price. This limits the driver's liability to a certain amount. The liability/self-risk/deductible is 300.000 with CDW. The TP insurance covers break-ins or thefts of the camper. We recommend everyone read the insurance section of the Terms and Conditions.

Should I buy a camping card? Where can I buy it?

Really depends on how many are in your group, how long you intend to stay, what route you intend to take and what time of year you are coming.

Don't buy it outside of these months as most of their campsites are closed:
May (mid)
June
July
August
September (mid)

The longer you intend to stay, the better value the Camping Card becomes. 7 days is the minimum in our estimates.

The camping card is valid for two (2) adults and four (4) children.

It grants access to 42 campsites. The campsites can be found on campingcard.is

The camping card offers no campsites in the highlands.

All that being said, if you are a family of four and are going for a two-week vacation in a camper, the camping card is ideal and can save you quite a few bucks.

What are the limitations to the Shuttle service?

There are some limitations to when you can arrive here at our offices, but the FLYBUS transport will be active around the clock.

We are open between 09:00 (9am) and 18:00 (6pm) and only deliver campers and accept returns in that time period. There are some exceptions made on the returns. (See "Returning outside opening hours" under General)

If you are going to a hotel, you can take the free FLYBUS at any time and then make your own way to the hotel. We will then pick up you during our opening hours at your hotel on the day the rental starts.

If you are coming straight from the airport to Campeasy and arrive outside opening hours, for example, if your flight is delayed, you must make other arrangements. We recommend you find a hotel in Reykjavík, take the free FLYBUS to BSI and make your way to the hotel. That way, we can pick you up at 09:00 the next morning.

What are your opening hours?

We are open all days of the week from 09:00 (9 am) to 18:00 (6 pm). You can see the local time in Iceland at the bottom of the page.

What if my flight is delayed?

It happens. We commiserate. But our office is only open 09:00 - 18:00.

We recommend you do the following:

  1. Find a hotel in downtown Reykjavík or as close to that as you can. (Shortest distance from BSI Bus Station)
  2. Once you have the hotel name, send an E-mail to campeasy@campeasy.com and give the name of the hotel you are staying at with the header that you missed your flight. Include a CampEasy booking number.
  3. Use your flexible FLYBUS ticket that's included in the rental and go to BSI bus station. (the ticket has almost no time constraints on it)
  4. Get a taxi or walk to your hotel. There are almost always taxi's outside BSI station. Otherwise, call +354 588 5522 for a taxi once you are there.
  5. We pick you up at 09:00 at your hotel.

What kind of insurance do you offer?

Here is a list of all the insurance options we offer.

All of our campers come with CDW (Crash Damage Waiver).
Our insurance provider is Tryggingamiðstöðin Hf (TM) and all of our insurance falls under these policy terms:

220 (Third-Party Liability Insurance for Motor Vehicles)
230 (Comprehensive Insurance for Motor Vehicles)
Here you can access the website for TM.

We also include the TP insurance for free in all rentals.

What kind of insurance do you recommend?

That's not easy to answer.

The only times we've had bad reviews and bad experiences is when a camper comes in with damages. It's always hard for all parties and we've tried hard to safeguard everyone involved. We've lowered the self-risk to a more reasonable 300.000 ISK. We take high-resolution photos of every angle of the camper before it goes out. That way we can refer to those images in order to never charge our customers for damages they did not cause. We recommend the customer does the same, although we provide full access to the images we take. We now sign off each and every camper as it is returned and do a thorough inspection of the vehicle right away. That way we drastically reduce cases where damage charges are made after the customer leaves.

We experience cases where people regret not having purchased additional insurance and we also have loads of customers with all the insurance options that never need to use them. It's just the nature of insurance.

We can tell you that the most popular options are SCDW, Gravel Protection, and Premium Insurance packages. There are a lot of gravel roads in Iceland and you should always be careful when driving behind another vehicle. We recommend you read the policies of the included CDW and that you make sure that you can afford the CDW deductible (self-risk) of 300.000 ISK. If you can't, we recommend you buy the Premium or SCDW. You can "gamble" more when you can afford it.

We also recommend that you keep in mind that damages due to -

  • Climbing on the roof
  • Driving into rivers
  • Driving over uneven terrain and big rocks that damage the chassis

- are NOT covered by the insurance. Your CDW is void if you do this and you are responsible for all the damages. Read the TM policy terms for more detail on CDW exceptions. You can find them here.

We also recommend that you look up what kind of insurance you already have. Such as Travel Insurance, Credit Card Insurance etc.

What type of driver’s license do i need?

All driving licenses issued from the U.S.A, Canada, and the European Economic Area (EEA) are valid in Iceland.

Driving licenses from anywhere else are accepted if they fulfill these requirements:

  • A license number
  • The license holder's photograph
  • A valid date
  • Is written/printed in Latin characters.

If your license fails to meet any of the above requirements you must obtain an international driving license in order to drive in Iceland.

Where do we pick up and return the camper?

The pickup and the drop-off are always at Campeasy offices in Reykjavík. We provide transport from KEF airport to our offices for pickup and we will drop you off anywhere in Reykjavík after your rental. We will also help you organize your trip back to the airport.

We do not accept camper drop-off anywhere else. You can not return the camper at the airport or leave it at your hotel.