Access Your Booking

Log in to our customer backend with your email address and order number.

There you can arrange pickup and dropoff and transport from the airport and add extra options to your booking.

Frequently asked questions

CampEasy Q&A

 

Transfer

How do I get back to my hotel or airport after I return the camper?

After you have returned your camper, we drop you off anywhere in the Reykjavík area.

We will drive you anywhere you want in the Greater Reykjavík Area, but not to the airport or Keflavík. For transport back to Keflavík or airport, you can purchase FLYBUS tickets and we can drop you off at the BSI bus station. That is the most convenient way of getting back to the airport.

You can book the return FLYBUS trip in the client area, after you have booked the camper or here at our offices.

How do I get to you if I booked a hotel in Keflavík the night before picking up the camper?

If you have booked a hotel in Keflavík until your rental starts we suggest these two options:

Option 1:
Go to the client area and book a FLYBUS from KEF airport to BSI bus station. (free) 
Ask the hotel to drop you off at the airport in the morning.
Enter the FLYBUS and exit at BSI bus station (last stop)
Once you are at BSI bus station, there is always a taxi from HREYFILL waiting for you.
Enter the HREYFILL taxi and ask to go to Campeasy. (free)
It's important that you only use HREYFILL taxis.

Option 2:
Change your booking from a Keflavík hotel to a Reykjavík hotel.
Arrange the FLYBUS to take you to BSI bus station in Reykjavík the day you arrive.
Once you are at BSI bus station, make your way to the hotel.
In the client area, fill in the name of the hotel and choose a time for the pickup.
We come and pick you up at the chosen time at your hotel in Reykjavík.

How do I get to your offices?

We offer free shuttle service to our customers when they arrive in Iceland.

If you intend to pick up the camper the day of your arrival in Iceland:

  1. You book your Flybus ticket in the client area. (Free)
  2. When you land in Iceland, the busses are always waiting outside the airport.
  3. You hand over the voucher to the driver and enter the bus.
  4. You exit the bus at BSI bus station in Reykjavík (last stop)
  5. Outside the Bus station, there are taxi's from HREYFILL.
  6. You enter a HREYFILL taxi and ask them to take you to Campeasy. (Free)
  7. It's important that you only enter HREYFILL taxi's and no other.

If you are not picking up your camper on the day of your arrival:

  1. You book a Flybus ticket in the client area. (Free)
  2. When you land in Iceland, the busses are always waiting outside the airport.
  3. You hand over the voucher to the driver and enter the bus.
  4. You exit the bus at BSI bus station in Reykjavík (last stop)
  5. You make your own way to your hotel.
  6. On the day that your camper rental starts, we pick you up at the hotel. (Free)

What are the limitations to the Shuttle service?

There are some limitations to when you can arrive here at our offices, but the FLYBUS transport will be active around the clock.

We are open between 09:00 (9am) and 18:00 (6pm) and only deliver campers and accept returns in that time period. There are some exceptions made on the returns. (See "Returning outside opening hours" under General)

If you are going to a hotel, you can take the free FLYBUS at any time and then make your own way to the hotel. We will then pick up you during our opening hours at your hotel on the day the rental starts.

If you are coming straight from the airport to Campeasy and arrive outside opening hours, for example, if your flight is delayed, you must make other arrangements. We recommend you find a hotel in Reykjavík, take the free FLYBUS to BSI and make your way to the hotel. That way, we can pick you up at 09:00 the next morning.

Cost and Payment

Can I get a refund if I return the camper early?

No, we don't offer refunds for early deliveries. 

But we have a very good client area, where you can shorten, lengthen and alter your booking in many ways. This is only possible up to 24 hours before your rental starts. We are willing to consider lengthening the rental if you are already on the road, but every request needs to be considered individually to check availability.

Do I need to bring a credit card when I pick up the campervan?

Yes, regardless of how you pay the deposit. The one that books the camper needs to bring a credit card. That credit card will be put on file for insurance purposes.

Does it matter which credit card I bring?

Yes, the lessee (driver) will always need to bring a valid credit card for insurance purposes.

How can I pay for the rental?

For the 30% or the 100% payment on our website, we accept:

  • Visa
  • Mastercard
  • Maestro
  • American Express (Additional papers to sign upon arrival)
  • Union Pay
  • JCB
  • PayPal (The lessee still needs to bring a valid credit card)
  • Wire Transfer (The lessee still needs to bring a valid credit card)

 

When you arrive at Campeasy to pay the remaining 70% or for any extras you'd like to add, we accept:

  • Visa
  • Mastercard
  • Maestro
  • American Express (Additional papers to sign)
  • Union Pay
  • JCB
  • Cash (The lessee still needs to bring a valid credit card)
    • EURO
    • ISK
    • USD
    • CAD
    • GBP

If you want to wire transfer any of the payments, please send an email directly to campeasy@campeasy.com

What is included in the rental price?

Quite a few things.

The rental includes unlimited Miles/Kilometers, all taxes, CDW insurance, bedding (sheet, pillows, blankets and duvets), and all the items required to cook, dine and sleep. We also offer free additions, such as an extra stove, pots or pans for larger meals and extra pillows, duvets and sheets. This can be selected in step two of the booking process. Check out our Overview for a full inventory list.

We included the gas canisters that previous users had in their stove, this can be almost empty or almost full. So, the only thing we recommend you purchase in most cases are the extra gas canisters you'll need for cooking.

What is the fuel service fee?

We have a full-to-full fuel policy; you will always receive your camper with a full tank of gas and you always need to return the camper with a full tank of gas. If you do not, you will be charged for the fuel missing and service fee of 5.000 ISK.

When do I pay for the rental?

You can choose to pay a 30% deposit and to pay the rest when you arrive at Campeasy. You can also choose to pay a 100% of the rental price and get a 5% discount on the camper right away. Check out Specials and see how you can get more discounts.

Easy Campers

Are your campervans suitable to drive in Iceland in winter?

Hell yes. They are the best ones available for exactly that purpose.

Check out our Winter Camping section to learn just how good they are.

Can we use a child seat in the camper?

To guarantee safety we have some limitations, but also solutions.

Easy Small - Yes

Easy Fun - Yes

Easy Auto - No

Easy Big - Yes

Easy Clever - Yes

Please note: All child seats are placed in the front. We are able to manually turn off the airbag system in many of our campers, but there can be limitations. If you have two children e.g. or if we are completely sold out and can't switch campers to match the requirements.

In 99% of the cases, we are able to accommodate. But we recommend you send us a line at campeasy@campeasy.com after you've booked a camper and a child seat, to ensure that we can arrange a safe solution.

We will never allow a child seat to be placed in the front with an active airbag.

Do I have to clean the camper before returning?

Yes and No.

Yes, please return the camper reasonably clean on the inside.

No, don't worry about the outside. Gravel in Iceland is really grainy and cleaning the camper on the outside with a broom can scratch the surface. You are not forbidden from cleaning it on the outside, but please be careful.

There is a penalty fee for returning a camper in an absolute mess. This refers to the inside of the camper. If we need to use stain removals or deep cleaning equipment, we charge a 15.000 ISK penalty fee.

Do I need a sleeping bag?

Absolutely not. Our campers will keep you warm even if the temperatures outside dip below -25°C/-13°F without any sleeping bags. We guarantee this.

Do you have campers with automatic transmissions?

Do you have Wifi in your campers?

Yes, we have a built in Wifi system in all our campers. You can purchase access for 700 ISK / 7 USD a day, as an extra in step two of the booking process. It includes unlimited data and access for 5 devices.

Please note that the Wifi is limited to the 3G and 4G network coverage available in Iceland. This means that in very remote areas and the highlands, the connection can be spotty. This is the case for any data connection available.

Do your campers have a tracking system?

Yes, all our campers come with a tracking system. This is for safety reasons only. We have used this equipment to help lost travelers, guide Search and Rescue, locate campers in case of breakdowns and accurately send assistance. You are not able to turn it off.

Does the camper have a toilet or shower?

No, none of our campers have toilets or showers. Showers and toilets are complicated in custom built campers and we want things to be simple, easy.

Summer (April - September):
There are loads of gas stations, shops, restaurants and other facilities where you can use the bathrooms. Campsites will always offer toilets and most of the time they will have showers. We also recommend you take advantage of the geothermal pools you'll find in (almost) every town you come to. These swimming halls take advantage of the natural hot water in the ground and take little energy to operate. In addition, there are loads of natural geothermal pools out in the wild in Iceland. Going to one of those is an adventure in and of itself.

Winter (October - March):
Gas stations, shops, and restaurants are still abundant, but campsite facilities will become limited. We recommend you take a look at our Winter Camping section for an updated list of camping ground access.

How can I charge my phone, camera and other electronics?

We provide a charging station in the rear cabin in all our campers. This includes two USB ports and a 12V cigarette lighter. In addition to that, there is always a 12V cigarette lighter in the front and most of the time USB ports as well. The charging station in the rear also has a voltage gauge which will help you estimate the current charge on the batteries. Note that all usage of the charging station will slightly reduce the usage time of the heating system until you next start the engine.

If you have larger electronics and need a full 110/220V charge, we rent out Inverters that can be plugged into the 12V cigarette lighter. This is needed for Drones, Laptops and other larger battery powered electronics. You can check out our extras here.

If you plug a non-battery powered electronic into the Inverter, such as a hair dryer, you will blow the fuse of the inverter and or the fuse on the battery system. This will kill all electronics in the rear, including the heating system, until you change that fuse. Be careful what you plug into the Inverter.

How can I listen to my music in the camper?

This is important, so we make sure we offer a Bluetooth connection in all our campers. Either it's built in, or we provide a Bluetooth Radio Transmitter per request. (Don't forget to ask for it)

There is also a radio in all the campers and a variety of connection options. But we only guarantee a radio and Bluetooth.

How does the WEBASTO heating system work?

When it comes to proper heating, we go above and beyond what you'll find at other camper rentals. We only use the world-leading Webasto heating systems for our campers, but there is more to it than that.

Starting with how the heating system works:
We place a small motor/fuel pump underneath the camper. That motor is connected to the main fuel tank and to the secondary batteries we place in the rear cabin. The motor is turned on by using a switch we place inside the cabin. The switch has multiple power settings, so you can adjust the air flow coming from the blower itself. The heater/blower itself is located inside the cabin and is powered by the motor underneath the camper. It's normally located underneath the bed or under the front seats in the camper.

Limiting factors:
We want you to be able to keep the heating system on, whenever you want and for a good amount of time. Other rentals will tell you to turn the heating system off for the night, but we don't like that option, especially since we focus a lot on making our campers winter friendly. The reason other rentals will recommend turning the heating system off before turning in (and waking up freezing), is that they can't provide enough battery power to the system. Many have only one battery and often they will not use the larger, more powerful batteries required. Others will try and compensate, using solar cells on the roof to recharge the battery. That doesn't work well, we've tried it multiple times. It charges way too slow. So, we increased the size of all batteries and placed two of them in the rear. This costs more but it works like a charm. A proper 8-10 hours of full heating functionality is the minimum, in our opinion, when it comes to camper travel in Iceland. 

Other factors:
Insulation. We've also found that by insulating all surfaces in the cabin, not leaving out metal bars here and there, we've been able to preserve the heat to a much greater extent, allowing you to turn down the power of the blower/heater which does produce noise comparable to the level/power you set it at. Less noise is always good.

Other factors:
Duvets. They should be thick and you should be able to have plenty of them. Our duvets are thicker than what goes around and you can add free extra duvets to your booking in step two of the booking process.

Other factors:
2000W heaters are the standard we see around us. But a big van, such as the Easy Big, even though it can be heated up with such a system, does require more if you want it to heat up in a reasonable time. So, we've upgraded the larger cabins to 5000W heaters, just to make things even more comfortable.

What campers are suitable for the highlands / F-roads?

The Easy Clever is the only one that can go on F-roads.

They come with raised chassis, powerful heaters, emergency tracking and collision detection, easy access to spare tyres, emergency equipment, winter tyres (when applicable) and much more.

River-crossing is forbidden on any camper from CampEasy, including Clever campers.
Too many have hurt themselves or completely drowned the engine whilst crossing rivers. No insurance covers river crossing and flooding an engine will cost you, personally, 2.000.000 ISK (20.000 USD) at the very least.

There are still hundreds of interesting places you can only reach on an F-road capable vehicle, without crossing any rivers.

What is the fuel consumption of the campers?

Our vans are all very modern, have a diesel engine and relatively low emissions and consumption.

All numbers are approximations and will depend on driving style and exact model:

Easy Small:
6-7 Liters/100Km / 39 Mpg
Tank size is 55L / 14.5 gallons

Easy Fun:
7-8 Liters/100Km / 33 Mpg
Tank size is 90L / 23.5 gallons

Easy Auto:
8-10 Liters/100Km / 26 Mpg
Tank size is 90L / 23.5 gallons

Easy Big:
9-10 Liters/100Km / 26 Mpg
Tank size is 100L / 26.5 gallons

Easy Clever:
9-11 Liters/100Km / 23 Mpg
Tank size is 90L / 23.5 gallons

Travelling in Iceland

Do I need an international driver's license to rent a car?

No, but there are conditions to non-U.S.A, Canadian or European (EEA) licenses.

Your license must have:

  • A license number
  • The license holder's photograph
  • A valid date
  • Is written/printed in Latin characters.

If your license doesn't fill these requirements, obtain an international driver's license and you're all set.

Do I need to book campsites ahead of time?

No. Almost never will you arrive at a campsite that won't be able to accomodate you.

How much does it cost to drive the Iceland circle? And the full circle in particular?

The only road toll you will find is in the South West and is at the entrance to a tunnel that spans the Hvalfjörður fjord. It will cost you 1.300 ISK per vehicle to use the tunnel.

The fuel price changes a lot so it's better to check out the current prices and do your own calculations based on current fuel prices: GSMbensin.is

When this was written, August 31st, 2017, the fuel price was:
185 ISK per liter / 6.7 USD per gallon, on average.

If you take a mid-sized camper, like the Easy Fun and do a full circle (including stops and detours), you'll drive somewhere between 1350 and 1500 Km or approx 890 Miles.

As we do the calculation, we use the most expensive fuel stations, suppose 1500Km, and highest consumption and get something around:
23.500 ISK / 225 USD / 190 EUR in driving costs.

Want to do the math with the current fuel prices?

0.08 (fuel consumption per km) * 1500 (km driven) * x (Diesel fuel prices in Iceland)

How should I plan my trip?

We generally recommend putting dots on the map, not lines and time estimates. Flow freely, let the weather and your mood decide. Research the locations you want to see and the things you want to do. Know where they are and how to get there. We will be adding a really cool feature to our campers soon, where you can get a live feed on all the interesting stuff around you on a tablet that comes with the camper.

For now, good websites for planning your trip are:

Then if you want to book activities, such as horse back riding and glacier hiking, we recommend the ones that offer everything, like:

They are the largest ones and offer a huge variety.

Should I buy a camping card? Where can I buy it?

Really depends on how many are in your group, how long you intend to stay, what route you intend to take and what time of year you are coming.

Don't buy it outside of these months as most of their campsites are closed:
May (mid)
June
July
August
September (mid)

The longer you intend to stay, the better value the Camping Card becomes. 7 days is the minimum in our estimates.

The camping card is valid for two (2) adults and four (4) children.

It grants access to 42 campsites. The campsites can be found on campingcard.is

The camping card offers no campsites in the highlands.

All that being said, if you are a family of four and are going for a two-week vacation in a camper, the camping card is ideal and can save you quite a few bucks.

What are the emergency numbers in Iceland?

Main numbers:

Emergency: 112 - 112 App

Road conditions: 1717

Police direct: +354 444 1000

Other useful ones:

Directory inquiries: 118

International directory inquiries: 1811

Search and rescue: +354 570 5900

Dental assistance: +354 575 0505

Health care services: 1770

Lost and found: +354 444 1000

Lost or stole credit cards:

  • Visa +354 525 2000
  • Amex: +354 800 8111
  • Mastercard: +354 533 1400

What type of driver’s license do i need?

All driving licenses issued from the U.S.A, Canada, and the European Economic Area (EEA) are valid in Iceland.

Driving licenses from anywhere else are accepted if they fulfill these requirements:

  • A license number
  • The license holder's photograph
  • A valid date
  • Is written/printed in Latin characters.

If your license fails to meet any of the above requirements you must obtain an international driving license in order to drive in Iceland.

Where can we park/sleep overnight?

New laws prevent "wild camping" in a camper in Iceland. As you drive around the island, you'll find amazing campsites everywhere with good facilities. Now that the infrastructure is more developed we recommend taking advantage of it. If you don't, you will become hugely unpopular with the locals and the police will stop you and fine you.

When it comes to the winter months, things aren't quite as ironed out and we recommend you read through the Winter Camping section for any camper trip outside of May-September. There you will find a list of open campsites, hotels, and hostels that allow camping on their grounds and more detailed information.

Where do you recommend grocery shopping?

Along the road you'll find grocery stores in most small towns. But keep your eyes out for Krónan and Bónus. Those are the cheapest ones.

When you pick up your camper, ask one of our agents and he'll guide you to the nearest one.

Will it be cold to travel in a campervan?

In short, the answer is no. yes. maybe. Peoples tolerance varies a lot. If you like the warmest camper you can find, you are in the right place. We focus a lot on that very thing. Most people have no problem at all with the cold in our campers.

General

Are you open all year round?

You can book campers all year round with Campeasy. We also have emergency services 24/7, 365 days a year.

You can pick up campers between 09:00 (9 am) and 17:30 (5:30 pm) and return between 09:00 (9 am) and 17:00 (5:00 pm) every day of the week.

We are open all year round, except after 10:00 am on December 24th, December 25th, after 10:00am on December 31st and January 1st. You can book a camper from December 20th - December 28th, but not December 20th to December 24th. Same with January 1st, where you can not pick up a camper, or return it on that date.

Can I pick up or drop off the camper outside opening hours?

You can not pick up the camper outside the opening hours.

We are willing to consider after-hours drop-off's, but it requires you to arrive here at Campeasy during opening hours before the end of the day for inspection. That is, you need to return the day before you leave, for inspection. You can then overnight in the camper outside our office or at a campsite in Reykjavík and drop the keys in the post-slit at our office. This needs to be pre-arranged and we recommend you contact us at campeasy@campeasy.com before you arrive here to make said arrangements. You will need to drop off the keys in the post box before you leave. We can arrange for a taxi to pick you up during the night and take you to the airport or bus station.

Note that we do not provide free transport to BSI or airport during closing hours.

Do you offer emergency breakdown services?

Yes! We are by the phone 24/7 and will offer assistance in every way we can. We have a dedicated service number that you can find in the Campeasy Manual, included in every camper. And if it's after hours, our main number will re-direct your call to our service team. Our team will help you find a solution to any problem you face.

We have contacts all around Iceland and if the problem is with the equipment or camper we provided, this service is, of course, free of charge.

If it's specified in the contract that expenses related to the problem aren't included in this service, for example, if you have a flat tyre, which is the renter's responsibility to fix, don't hesitate to call, regardless. We can still help you find the garage to have the tyre fixed, help you find the local assistance that's available, or even help you pinpoint your location, so you can order assistance or services. 

It's not a "no questions asked" service, but we ask you to call us when you face problems. We're quite experienced in finding solutions to most things camper or travel related.

How can I best contact you?

With the Live Chat in the bottom right corner. We are available 24/7, 365 days a year.

Our direct email is campeasy@campeasy.com and we answer all inquiries within 24 hours.

If you need to talk to a Campeasy representative on the phone, you can call directly to +354 571 1310 between 09:00 (9 am) and 18:00 (6 pm) local time, any day of the week. At the bottom of our website, you can always see what the local time is.

If you are currently on the road and need immediate assistance, please use the Easy Chat window in the bottom right corner or call the emergency number provided in the Campeasy Manual.

If you are in danger or hurt, please call 112 right away. If you can and it does not endanger anyone, please call us after you have spoken to 112.

What are your opening hours?

We are open all days of the week from 09:00 (9 am) to 18:00 (6 pm). You can see the local time in Iceland at the bottom of the page.

What if my flight is delayed?

It happens. We commiserate. But our office is only open 09:00 - 18:00.

We recommend you do the following:

  1. Find a hotel in downtown Reykjavík or as close to that as you can. (Shortest distance from BSI Bus Station)
  2. Once you have the hotel name, send an E-mail to campeasy@campeasy.com and give the name of the hotel you are staying at with the header that you missed your flight. Include a CampEasy booking number.
  3. Use your flexible FLYBUS ticket that's included in the rental and go to BSI bus station. (the ticket has almost no time constraints on it)
  4. Get a taxi or walk to your hotel. There are almost always taxi's outside BSI station. Otherwise, call +354 588 5522 for a taxi once you are there.
  5. We pick you up at 09:00 at your hotel.

Where do we pick up and return the camper?

The pickup and the drop-off are always at Campeasy offices in Reykjavík. We provide transport from KEF airport to our offices for pickup and we will drop you off anywhere in Reykjavík after your rental. We will also help you organize your trip back to the airport.

We do not accept camper drop-off anywhere else. You can not return the camper at the airport or leave it at your hotel.

Website and Booking

Can I add multiple drivers?

Yes. You can add as many drivers as you have with you in the group. They must all be at least 20 years of age and they must all show their driver's license when they arrive at Campeasy to pick up the camper.

Can I cancel my reservation?

Yes! Our cancellation policy is extremely lenient. If it's more than 24 hours until your rental starts, you can cancel your booking in the client area (top-right corner) or by calling or emailing us directly.

Can I make changes to my reservation?

Yes. Changes can be made up to 24 hours before your rental starts.

You can change your booking, add or remove extras and insurance and much more in the client area. You log into the client area in the top-right corner using your Email and order/booking number.

How old do I have to be to rent a campervan?

The minimum age is 20. We have made exceptions in very special cases. For that, email us directly.

I can't book a camper on your website, what should I do?

If you aren't able to complete the purchase, contact your card provider and send us an email to campeasy@campeasy.com

We are often able to define the error message in our system, whether it's a daily limit on the card, a max "one-time charge" limit or if we are having issues on our side. But we recommend you do both, check with us, and your bank/card provider.

What is the minimum rental period?

The minimum rental is 3 full days. You can have the camper for shorter than that, but you'll always pay for the full 3 days.

Insurance

Can I change the insurance when I pick up the campervan?

Yes, you can change the insurance and any extras you want to cancel or add to your booking when you arrive. You can also login to your "Client Area" in the top right corner and adjust your booking however you wish.

Is insurance included in the rental price?

Yes, the CDW and TP insurance is included in your rental price. This limits the driver's liability to a certain amount. The liability/self-risk/deductible is 300.000 with CDW. The TP insurance covers break-ins or thefts of the camper. We recommend everyone read the insurance section of the Terms and Conditions.

What kind of insurance do you offer?

Here is a list of all the insurance options we offer.

All of our campers come with CDW (Crash Damage Waiver).
Our insurance provider is Tryggingamiðstöðin Hf (TM) and all of our insurance falls under these policy terms:

220 (Third-Party Liability Insurance for Motor Vehicles)
230 (Comprehensive Insurance for Motor Vehicles)
Here you can access the website for TM.

We also include the TP insurance for free in all rentals.

What kind of insurance do you recommend?

That's not easy to answer.

The only times we've had bad reviews and bad experiences is when a camper comes in with damages. It's always hard for all parties and we've tried hard to safeguard everyone involved. We've lowered the self-risk to a more reasonable 300.000 ISK. We take high-resolution photos of every angle of the camper before it goes out. That way we can refer to those images in order to never charge our customers for damages they did not cause. We recommend the customer does the same, although we provide full access to the images we take. We now sign off each and every camper as it is returned and do a thorough inspection of the vehicle right away. That way we drastically reduce cases where damage charges are made after the customer leaves.

We experience cases where people regret not having purchased additional insurance and we also have loads of customers with all the insurance options that never need to use them. It's just the nature of insurance.

We can tell you that the most popular options are SCDW, Gravel Protection, and Premium Insurance packages. There are a lot of gravel roads in Iceland and you should always be careful when driving behind another vehicle. We recommend you read the policies of the included CDW and that you make sure that you can afford the CDW deductible (self-risk) of 300.000 ISK. If you can't, we recommend you buy the Premium or SCDW. You can "gamble" more when you can afford it.

We also recommend that you keep in mind that damages due to -

  • Climbing on the roof
  • Driving into rivers
  • Driving over uneven terrain and big rocks that damage the chassis

- are NOT covered by the insurance. Your CDW is void if you do this and you are responsible for all the damages. Read the TM policy terms for more detail on CDW exceptions. You can find them here.

We also recommend that you look up what kind of insurance you already have. Such as Travel Insurance, Credit Card Insurance etc.